Privacy Policy

IntroductionWe take your privacy seriously at Heats Casino. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. It's essential to read this policy carefully before using our site.

Purpose of the Privacy PolicyThe purpose of this Privacy Policy is to inform users about their data rights and how we handle personal information. By using our platform, you consent to our practices as described in this policy.

Scope of ApplicationThis Privacy Policy applies to all users of Heats Casino's services. When you use our site or access any of our services, it implies that you agree to the terms outlined in this policy.

Consent ClauseBy continuing to use our platform and services, you consent to the practices described in this Privacy Policy.

Data We CollectWe collect personal data for several reasons:

• Personal Information: name, email address, date of birth, address, etc.• Account Info: username, password, payment details• Technical Data: device information, IP address, browser type, cookies• Usage Data: site activity, login logs, game interactions

How We Use Your DataWe use your data for the following purposes:

• Creating and managing accounts• Processing deposits and withdrawals• Providing customer support• Bonus eligibility and responsible gambling monitoring• Improving the site and personalizing the user experience• Fulfilling legal and regulatory obligations

Cookies and TrackingCookies are small text files that our site uses to track your activity. We use three types of cookies:

• Essential Cookies: necessary for site functionality, e.g., login management• Analytics Cookies: help us understand how users interact with our site, improving the user experience• Marketing Cookies: target ads based on browsing history and preferences

You can manage or disable cookies through your browser settings. Keep in mind that some features might not work as intended.

Legal Basis for ProcessingWe process your data under the following legal grounds:

• Contractual necessity: processing is necessary to fulfill our contractual obligations, e.g., providing services• Legal obligations: complying with regulations and laws governing online gaming• Legitimate interests: improving our services, preventing fraudulent activity, and protecting user rights• User consent: explicitly collecting or using your data when required

Data Sharing and DisclosureWe share data with the following parties:

• Payment processors to facilitate transactions• Gaming providers for their games and services• Law enforcement agencies if required by law or regulation• We do not sell personal data.

Data Storage and RetentionWe store your data securely, adhering to industry standards. The retention period varies based on several factors:

• User activity: account inactivity may result in deletion after a specified time• Legal requirements: we keep records for as long as necessary to meet our legal obligations

Security MeasuresWe implement the following security measures:

• SSL encryption for secure data transmission• Access controls and authentication processes• Monitoring for unauthorized access

Your RightsAs a user, you have the right to:

• Access, update, or delete your data• Withdraw consent or object to processing• Contact us to exercise your rights

International Data TransfersWe transfer personal data outside the EEA when necessary. We implement safeguards like Standard Contractual Clauses to ensure secure transfers.

Third-Party ServicesExternal links or services have their own privacy policies, which you should read carefully. Heats Casino is not responsible for external content.

Policy UpdatesThis Privacy Policy may change over time. If we update the policy, you will be notified via email or a site announcement. Continued use of our services implies acceptance of changes.

By using our platform and services, you acknowledge that you have read and understood this Privacy Policy.